We hope you love your purchase from Braidy, but if you’re not completely happy, you may return your item within 14 days of receiving your order.
To be eligible for a return:
To request a return, please contact us at [your email address] with your order number.
Certain items cannot be returned for hygiene or safety reasons. These may include:
Once your return is received and inspected, we will notify you if your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Customers are responsible for return shipping costs unless the item is:
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery.
Include:
We will arrange a replacement or refund where appropriate.
If you would like a different item, the easiest option is to return your original item and place a new order.
For any questions about returns or refunds, please contact:
Email: [your email address]